Aasani Telecom Acceptable Use Policy
Any and all use of Aasani Telecom is subject to and conditioned upon compliance with the following Acceptable Use Policy (“AUP”). If you have an Agreement with Aasani Telecom, this AUP is incorporated into and made a part of your Agreement with Aasani Telecom.
This Acceptable Use Policy applies to all Aasani Telecom Services. Please carefully review the following to determine if the Services you have purchased are subject to additional, service-specific prohibitions.
The Services (including any device, system, network, or account used in connection with the Services, or the Aasani Telecom Network) may not be used to:
Illegal activity. Violate any applicable law or regulation applicable to the use of the Services.
Resale Prohibited. Engage in resale activities. Customer may not sell, resell, sublicense, assign, license, or sublicense the Service or any component thereof or use or offer the same on a service-bureau or time-sharing basis.
NO HIGH RISK USE. Engage in high-risk use of the Services. The Services may not be available in the event of a loss of power or internet connectivity, or network congestion. The Services are not designed, intended, or recommended for use in any situation where, in the normal course of use, service disruption could result in personal injury or death (“high-risk use”). High-risk use is prohibited except to the extent you have fail-safe alternatives in place at all times.
Infringing activity. Infringe, misappropriate, or otherwise violate Aasani Telecom’s or anyone’s rights (including intellectual property, privacy, personality, publicity, or otherwise; or display or use Aasani Telecom’s marks without consent or in violation of Aasani Telecom policies.
Minors. Exploit or harm minors (e.g., expose them to inappropriate content; ask for personally identifiable information without parental consent).
Malicious activity. Transmit any material that contains viruses, time or logic bombs, Trojan horses, worms, malware, spyware, or any other programs that may be harmful or dangerous.
Objectionable activity. Act in an indecent, offensive, threatening, harassing, defamatory, libelous, fraudulent, malicious, disruptive, tortious, or other objectionable manner, including making calls or sending messages that contain phishing or spam content, or otherwise violates Aasani Telecom’s SMS/MMS Content Guidelines.
Misrepresenting origin and/or identity. Mislead recipients as to Customer’s identity. Create a false caller ID (e.g., ID spoofing), forge addresses or headers, or fraudulently undertake other technical measures to misrepresent the origin or identity of the sender.
Harvest information; spam; bulk messages. Without consent: harvest or collect information about third parties or End Users, or send bulk communications.
Excessive or unauthorized use. Use any device, system, network, account, plan, or the Services in an unauthorized manner or in excess of reasonable business use (e.g. interfere, inhibit, compromise, or otherwise harm the Services or the Aasani Telecom Network (regardless of intent or knowledge)).
Circumvent compliance or security. Take advantage of, bypass, exploit, defeat, disable, or otherwise circumvent limitations of the Services, security mechanisms, or compliance with this AUP or any law.
Interception. Intercept, capture, sniff, monitor, modify, emulate, decrypt, or redirect any communication or data for any purpose.
Aasani Telecom MVP Services are intended for regular business use between individuals and not for high-volume commercial messaging or call center calling. In addition to the prohibitions described in (A) above, Aasani Telecom MVP Services, (including any device, system, network, or account used in connection with the Services, or the Aasani Telecom Network) may not be used to:
Auto-dialing; trunking; automated use
Perform auto-dialing or “predictive dialing”;
Perform auto-dialing or “predictive dialing”;
1. Customer’s Answer Seizure Ratio (ASR) in any 24 hour period must be above 60.0%;
2. the Average Length of Call (ALOC) must be above 60.0 seconds in duration; and
3. 90% of total calls must be above 6 seconds in duration.
trunk or forward your Aasani Telecom phone or fax number to other numbers that handle multiple simultaneous calls or to a private branch exchange (PBX) or a key system; or
use the Services in any way that is inconsistent with typical human operation, including automate use of the Aasani Telecom MVP Services (e.g. use of desktop automation software or similar tools), violate the SMS/MMS Content Policy, or send voice calls or text messages indicative of phishing or spam.
The list above is not exhaustive or exclusive. For purposes of this AUP, “End User” means an individual user of the Services, and may be a natural person, and may include but is not limited to a Customer’s employees, consultants, clients, external users, invitees, contractors and agents. Except as otherwise provided, terms defined in the Agreement have the same meanings when used in this AUP.
Aasani Telecom may act immediately and without notice to suspend or terminate the Services if, in Aasani Telecom’s sole discretion, Customer’s or its End Users’ use of the Services violates the terms of this Acceptable Use Policy.
Customer may cancel any services purchased under this Agreement with written notice to Aasani Telecom within thirty (30) days of the date in which the purchase becomes effective. Except as otherwise provided in the Agreement between the Parties, in the event of a timely cancelation, Customer shall not owe any fees or charges for the services being canceled in respect of any period subsequent to the date of such written notice (except those arising from continued Usage), and shall be entitled to a pro-rata refund of any prepaid and unused fees for the services subject to the cancelation. All purchases are final after 30 days.
Aasani reserves the right to cancel or terminate any agreement in the event of over-usage. Over-usage is defined as exceeding 500 minutes per handset at any location. This policy ensures fair usage and helps maintain optimal service levels for all customers. It is important to closely monitor and manage usage to avoid any disruptions or additional charges. For more information regarding our usage policies or to discuss specific requirements, please contact our customer support team.
a. Early Termination Charges.
Early Termination Charges apply if,
1) Customer terminates this Agreement prior to the expiration of any Term, for reasons other than for a Aasani Telecom Default; or
2) Aasani Telecom terminates this Agreement as a result of a Customer Default, Customer will be required to pay, as an Early Termination Charge, and not as a penalty, in addition to all accrued but unpaid charges through the date of such termination, the amount obtained by multiplying the monthly total charge for Managed Services by the number of months left in the term.
b. Automatic Renewal.
The Term of this Agreement and each renewal thereof shall automatically be renewed if, unless either the Employee or the Customer shall give notice of their intention not to renew not less than thirty (30) days before the end of the then-current Term.